Customer Service Representative (Inbound)

** Initially this position is full time on site transitioning to a hybrid model once fully trained and more experienced.

What is the role?

We have an exciting opportunity for you to join our team as a Customer Service Representative for one of our clients in the Utilities sector in the Irish Market. As a Customer Service representative, you will be providing excellent support to our client' customers via phone (inbound), retentions and Back office support. The role may go to a hybrid work model.

Who are we seeking?

• You can deliver an exceptional customer experience and resolve queries first time over the phone and via email.
• You are a team player, willing to go out of your way to help a teammate.
• You constantly strive to improve, seeking coaching & guidance from both peers and managers.
• You are an entrepreneurial self-starter, who can operate with minimal supervision and is motivated to find solutions to customer problems as they occur.

Minimum Requirements

• Professional level of English
• Excellent communication skills, both oral and written

Preferred requirements (Not Essential)

• Customer service experience Inbound
• Solution focused mindset
• Positive attitude
• Customer retention experience

Benefits

• €24,000 base salary per year plus commission.
• €250 Amazon or One4All voucher every 6 months.
• Exceptional training provided.
• Career Development Program.
• Pension Plan (after 1 year)
• Health Care Subsidy (after 1 year)
• Work Hours: Monday to Friday 9am-6pm

Zevas is an equal opportunity employer who accepts and celebrates diversity.

Before applying for this position, please review our Recruitment Privacy Policy: https://www.zevas.com/wp-content/uploads/2021/01/POL-HR-005-Recruitment-Privacy-Policy-V.2-.pdf

Interviewing now, apply today!